Subscription FAQ

Is a subscription required to use character2.ai?

No, character2.ai is available to use for free. Subscribing provides additional benefits such as more Credits per month and access to premium features, but it's not required to enjoy the core experience.

What are the key differences between free and premium plans?

  • Subscription Benefits:

    • Free users: Basic access with standard memory capacity and core features.
    • Plus: 1800 monthly Credits with enhanced chat memory for a more consistent conversation experience.
    • Pro: 2000 monthly Credits with better memory, 16K context models, 400 output tokens, and unlimited access to low parameter models.
    • Premium: 4000 monthly Credits with superior memory, 32K context models, 600 output tokens, and unlimited access to enhanced low parameter models.

Is upgrading from monthly to annual subscription worth it?

Annual subscriptions offer significant savings of up to 50% compared to monthly billing. When upgrading, we ensure you don't lose value from your current subscription:

  • When upgrading to a higher-tier annual plan, you'll only pay the difference between plans, with automatic adjustment for unused time.
  • When upgrading to the same-tier annual plan, we'll extend your subscription by a full year from your current end date.

Important: For the smoothest upgrade experience with proper credit for your existing subscription, we recommend using the same payment method you used for your original subscription.

How does upgrading between annual plans work?

You can upgrade from a lower to a higher annual plan without losing value:

  • You'll only pay the prorated difference between plans, calculated based on your remaining subscription time.

Tip: Always upgrade using the same payment platform as your original subscription to ensure proper credit.

What's the best way to upgrade between monthly plans?

Important: For the smoothest upgrade experience with proper credit for your existing subscription, we recommend using the same payment method you used for your original subscription.

Which subscriptions automatically renew?

Monthly subscriptions automatically renew unless canceled.

Why do different AI models consume different amounts of Credits?

The Credits cost reflects the computational resources required by each model. Advanced models like Claude offer superior role-playing capabilities but require more processing power. We offer a range of models at different Credits costs to accommodate various user preferences and budgets. The Credits consumption rates are proportional to the actual computing costs of running these models.

Why did character2.ai introduce subscription plans?

As AI technology advances, the costs of GPU resources and model development continue to rise. Subscription plans help us sustainably cover these increasing costs while allowing us to invest in developing new features and more advanced AI models. This ensures character2.ai can continue to provide high-quality experiences while growing and improving.

How does subscription renewal work?

Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless canceled. You can manage or cancel your subscription at any time through your account settings.

How do I cancel my subscription?

You can cancel your subscription by turning off auto-renewal in your account settings. To avoid being charged for the next period, cancel at least 24 hours before your renewal date. The cancellation process varies by platform:

  • In-app:

    1. Go to Settings in character2.ai
    2. Select "Subscription"
    3. Choose "Unsubscribe" and confirm

Important: Deleting the app does not cancel your subscription. You must follow the steps above to stop automatic billing.

What happens after I cancel?

You'll retain all subscription benefits until the end of your current billing period. After that, your account will revert to the free tier.

  • the current subscription period is typically non-refundable.

What should I do if my subscription benefits aren't showing up?

If you haven't received your subscription benefits:

  1. Try logging out and back in
  2. Clear your browser cache or try a different browser
  3. If the issue persists, contact our support team through our Help Center or email support@character2.ai

Can subscription prices change?

Yes, we reserve the right to adjust subscription prices. We'll notify you of any changes via email or in-app notifications before they take effect. If you don't wish to continue at the new price, you can cancel your subscription before the price change is implemented.

Where can I get more help with subscription issues?

For additional assistance with subscriptions or payments, visit our Help Center in the app or contact our support team at support@character2.ai. Our team is available to help resolve any issues you may encounter.

Subscription FAQ

Is a subscription required to use character2.ai?

No, character2.ai is available to use for free. Subscribing provides additional benefits such as more Credits per month and access to premium features, but it's not required to enjoy the core experience.

What are the key differences between free and premium plans?

  • Subscription Benefits:

    • Free users: Basic access with standard memory capacity and core features.
    • Plus: 1800 monthly Credits with enhanced chat memory for a more consistent conversation experience.
    • Pro: 2000 monthly Credits with better memory, 16K context models, 400 output tokens, and unlimited access to low parameter models.
    • Premium: 4000 monthly Credits with superior memory, 32K context models, 600 output tokens, and unlimited access to enhanced low parameter models.

Is upgrading from monthly to annual subscription worth it?

Annual subscriptions offer significant savings of up to 50% compared to monthly billing. When upgrading, we ensure you don't lose value from your current subscription:

  • When upgrading to a higher-tier annual plan, you'll only pay the difference between plans, with automatic adjustment for unused time.
  • When upgrading to the same-tier annual plan, we'll extend your subscription by a full year from your current end date.

Important: For the smoothest upgrade experience with proper credit for your existing subscription, we recommend using the same payment method you used for your original subscription.

How does upgrading between annual plans work?

You can upgrade from a lower to a higher annual plan without losing value:

  • You'll only pay the prorated difference between plans, calculated based on your remaining subscription time.

Tip: Always upgrade using the same payment platform as your original subscription to ensure proper credit.

What's the best way to upgrade between monthly plans?

Important: For the smoothest upgrade experience with proper credit for your existing subscription, we recommend using the same payment method you used for your original subscription.

Which subscriptions automatically renew?

Monthly subscriptions automatically renew unless canceled.

Why do different AI models consume different amounts of Credits?

The Credits cost reflects the computational resources required by each model. Advanced models like Claude offer superior role-playing capabilities but require more processing power. We offer a range of models at different Credits costs to accommodate various user preferences and budgets. The Credits consumption rates are proportional to the actual computing costs of running these models.

Why did character2.ai introduce subscription plans?

As AI technology advances, the costs of GPU resources and model development continue to rise. Subscription plans help us sustainably cover these increasing costs while allowing us to invest in developing new features and more advanced AI models. This ensures character2.ai can continue to provide high-quality experiences while growing and improving.

How does subscription renewal work?

Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless canceled. You can manage or cancel your subscription at any time through your account settings.

How do I cancel my subscription?

You can cancel your subscription by turning off auto-renewal in your account settings. To avoid being charged for the next period, cancel at least 24 hours before your renewal date. The cancellation process varies by platform:

  • In-app:

    1. Go to Settings in character2.ai
    2. Select "Subscription"
    3. Choose "Unsubscribe" and confirm

Important: Deleting the app does not cancel your subscription. You must follow the steps above to stop automatic billing.

What happens after I cancel?

You'll retain all subscription benefits until the end of your current billing period. After that, your account will revert to the free tier.

  • the current subscription period is typically non-refundable.

What should I do if my subscription benefits aren't showing up?

If you haven't received your subscription benefits:

  1. Try logging out and back in
  2. Clear your browser cache or try a different browser
  3. If the issue persists, contact our support team through our Help Center or email support@character2.ai

Can subscription prices change?

Yes, we reserve the right to adjust subscription prices. We'll notify you of any changes via email or in-app notifications before they take effect. If you don't wish to continue at the new price, you can cancel your subscription before the price change is implemented.

Where can I get more help with subscription issues?

For additional assistance with subscriptions or payments, visit our Help Center in the app or contact our support team at support@character2.ai. Our team is available to help resolve any issues you may encounter.